Last updated: February 7, 2025

This Privacy Policy describes how MOLTENI VERNICI srl (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from shop.moltenivernici.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a visitor to the website, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information do we collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information that we collect.

Information we collect directly from you

Information that you send us directly through our Services may include:

• Contact details including name, address, telephone number and email.
• Order Information including name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account Information including username, password, security questions, and other information used for account security purposes.
• Customer Support Information including information that you choose to include in your communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (”Usage data”). For this purpose, we may use cookies, pixels and similar technologies (”Cookie”). Usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services that you have requested in order to execute our contract with you.
• When you visit our Site, open or click on the emails we send you or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software kit developers, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the following section, Third-party websites and links.

How we use your personal information

• Provision of products and services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, organize shipping, facilitate any returns and exchanges, and other features and functionality related to your account. We may also improve your shopping experience by allowing Shopify to combine your account with other Shopify services that you may choose to use. In this case, Shopify will treat your information as set out in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications through email, text messages or regular mail and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to art. 6 (1) (f) GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else. If you believe that your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with art. 6 (1) (f) GDPR.
• Communication with you and service improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to provide you with effective services and to maintain our business relationship with you in accordance with art. 6 (1) (f) GDPR.

Cookie

Like many websites, we use cookies on our site. For specific information on the cookies we use in connection with managing our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to manage and improve our Site and Services (including to remember your actions and preferences), to perform analysis and better understand user interaction with the Services (in our legitimate interest in administering, improving and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through browser commands. Please note that removing or blocking cookies may have a negative impact on your user experience and may result in the incorrect operation and unavailability of some Services, including some general features and functionality. In addition, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you tell us your preference through GPC, we will treat this signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device and, if we are able to associate the device, sending the signal to the Shopify account, we will also apply the cancellation request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. In addition to Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How we disclose your personal information

Under certain circumstances, we may disclose your personal information to third parties for contractual performance purposes, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

• with vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide services and advertise you. Our business and marketing partners will use your information in accordance with their privacy policies.
• When you refer us, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login credentials integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the last 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes indicated above in “How we collect and use your personal information” and “How We Disclose Personal Information”:

Category Recipient categories

• Identifiers such as basic contact details and certain order and account information
• Categories of personal information listed in the California customer records statute, such as basic contact details and certain order and account information
• Business information, such as order information, purchase information, and customer service information
• Internet or other similar network activity, such as usage data
• Geolocation data, such as positions determined by an IP address or other technical measures

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, order fulfillment partners, customer service partners, and data analysis providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of deducing characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

We “sold” and “shared” (as defined by applicable law) personal information in the previous 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of personal informationCategories of recipients Identifiers such as name, email address, and telephone numberBusiness and marketing partnersBusiness information such as registrations of purchased products or servicesBusiness and marketing partnersUse datasBusiness and marketing partners

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information provided in public or semi-public places, including information shared on third-party social network platforms, may also be visible by other users of the Services and/or users of such third-party platforms without restrictions on their use by us. or by a third party. The inclusion of such links on our part does not, in itself, imply any approval of the content of those platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that we delete it.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms define in applicable law) personal information of individuals under 16 years of age.

Security and storage of your information

Keep in mind that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security'. In addition, any information you send us may not be secure during the transfer. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply under certain circumstances, and in some cases, we may decline your request as permitted by law.

• Right of access/knowledge: you may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right of cancellation: you may have the right to request the deletion of the personal information that we hold about you.
• Right to rectification: you may have the right to ask us to correct the inaccurate personal information we hold about you.
• Right to portability: you may have the right to receive a copy of the personal information we hold about you and to request its transfer to third parties, under certain circumstances and with certain exceptions.
• Right to explicitly refuse to sell, share or target advertising: you may have the right to ask us not to 'sell' or 'share' your personal information or to opt out of the processing of your personal information for purposes considered 'targeted advertising', as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control explicit refusal preference signal enabled, depending on where you are, we will automatically treat it as a request to explicitly refuse to 'sell' or 'share' information for the device and browser you use to visit the Site.
• Restriction of treatment: you may have the right to ask us to stop or restrict our processing of personal data.
• Revocation of consent: where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: you may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
• Managing communication preferences: we may send you promotional emails and you can choose not to receive them at any time using the unsubscribe option displayed in our emails. If you deactivate your subscription, we may still send you non-promotional emails, such as those related to your account or the orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an agent authorized to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorized them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not happy with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below or file your complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities hither.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal data is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as standard contractual clauses of the European Commission or any equivalent contract issued by the competent authority of the United Kingdom, as the case may be, unless the transfer of the data takes place to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, call or email us at info@moltenivernici.com or contact us at Via Durini n5, Milano, MI, 20122, IT.

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controllers of personal data.

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